If you suspect fraud or have identified any suspicious activity involving our services, it is important to report it to us immediately. We take fraud seriously and have a dedicated team to investigate and address such concerns promptly.
How to Report Fraud?
- For Customers: If you are an account holder with us and suspect fraudulent activity on your account, contact our fraud team directly at fraud@financialhouse.io with a brief description of the issue and any relevant details such as transaction IDs and supporting evidence (e.g., screenshots).
- For Non-Customers: If you do not have an account with us but believe you’ve been a victim of fraud involving one of our customers, please report it to your bank. Your bank can send any complaints or requests for information to fraud@financialhouse.io.
Reporting Fraud Outside Our Platform:
Once you have reported fraud to us, you may also report the incident to Action Fraud, the UK’s national fraud reporting centre. Visit www.actionfraud.police.uk or call 0300 123 2040.
Important Notes:
Fraud reporting is separate from general complaints. For other issues, please visit our Complaints Procedure page.
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Financial House Ltd, trading as Speedy and Centrue, is authorized and regulated by the Financial Conduct Authority as an Electronic Money Institution under Firm Reference Number 902039.